Refund Policy
Last updated: 2026-08-18
We want paying for FeelPair to be as stress-free as using it. This policy explains when we give your money back and how to ask for it. When in doubt, write to us — we prefer solving it by talking.
1. Episode (one-time purchase)
If you bought an episode and the conversation has not been started yet, we refund 100% — just ask within 14 days of the purchase.
If the conversation was already used, we evaluate refunds case by case: tell us what happened (for example, a technical problem that prevented you from using it properly) within 14 days and we will review it with an open mind.
If the conversation was already used, we evaluate refunds case by case: tell us what happened (for example, a technical problem that prevented you from using it properly) within 14 days and we will review it with an open mind.
2. Subscriptions (monthly and yearly)
You can request a full refund of a charge within 14 days after that charge if you did not use the service in the new period (no couple conversation was started since the charge). This applies equally to the first payment and to renewals.
If you used the service during the period, the charge is generally non-refundable, but do write to us if you believe there was an error or a problem on our side.
If you used the service during the period, the charge is generally non-refundable, but do write to us if you believe there was an error or a problem on our side.
3. Cancelling is not the same as refunding
You can cancel anytime from the app, free of charge: the subscription stops renewing and you keep access until the end of the period you already paid for. Cancelling does not automatically refund the current period — section 2 covers that.
4. How to request a refund
Write to support@feelpair.com or contact us through the support page with your account email and the approximate date of the charge. We reply within 5 business days at most (usually sooner).
Our payments are processed by a payment processor acting as Merchant of Record, so you can also start the request by replying to the purchase receipt you received by email.
Our payments are processed by a payment processor acting as Merchant of Record, so you can also start the request by replying to the purchase receipt you received by email.
5. How and when it is processed
Approved refunds are issued to the same payment method you used. They usually show up within 5 to 10 business days, depending on your bank or card.
6. Your consumer rights
Nothing in this policy limits non-waivable rights granted by the law of your country (for example, the 14-day right of withdrawal in the European Union). If this policy ever conflicts with your local law, whichever protects you more applies.